Where possible we will ship next working day, please allow up to 7 working days for 205 Litre Drums and 1000 Litre IBC. If your order is placed between Thursday 29th March 2018 (afternoon) and Monday 2nd April 2018, the order will not be shipped until Tuesday 3rd April 2018.
We are currently offering FREE DELIVERY (to UK mainland, excluding Scottish Highlands) on all online orders over £10 (excluding VAT). This is for a limited time only and delivery charges will be reinstated at the discretion of the company. Please note for Rubber Tracks it is England mainland only online please contact us for carriage costs to other parts of the UK and internationally.
Free delivery is only applicable to orders that are completed online and not those that are made by email or telephone.
If you require International Delivery charges will apply and you will need to contact firstname.lastname@example.org to process your order.
Delivery will be Next Working Day wherever possible if the order is made before 4pm or 2pm for any order of oil. Please allow up to 7 working days for any orders of 205 litre/45 gallons barrels of oil or 1000L IBCs.
You are entitled to cancel your order and return the product to any division of Group HES within 7 working days from delivery date. After this date, it will be at the discretion of management to decide whether a refund or exchange will be given. A full refund is available if the item is unused, undamaged and in the original packaging. The item must not contain any fluids, including water, oil etc.
An average 20% (percentage may vary), handling charge will be applicable unless the part is faulty or incorrectly described. Any shipping costs will not be refunded.
If you need to return an item, please contact email@example.com immediately with your order number and reason for return.
Please allow up to 30 days for refunds to be applied or alternatives to be resent out. The company reserves the right to assess whether there is any consumer error involved and will take this into account when refunds are granted.
Your statutory rights are not affected.
These terms are subject to change so do check back regularly.