Delivery Information :
Delivery charges apply.
If you require International Delivery charges will apply and you will need to contact enquiries@grouphes.com to process your order.
Delivery will be Next Working Day wherever possible if the order is made before 4pm or 2pm for any order of oil. Please allow up to 7 working days for any orders of 205 litre/45 gallons barrels of oil or 1000L IBCs.
Returns policy:
You are entitled to cancel your order and return the product to any division of Group HES within 7 working days from delivery date. After this date, it will be at the discretion of management to decide whether a refund or exchange will be given. A full refund is available if the item is unused, undamaged and in the original packaging. The item must not contain any fluids, including water, oil etc.
An average 20% (percentage may vary), handling charge will be applicable unless the part is faulty or incorrectly described. Any shipping costs will not be refunded.
If you need to return an item, please contact admin@grouphes.com immediately with your order number and reason for return.
Please allow up to 30 days for refunds to be applied or alternatives to be resent out. The company reserves the right to assess whether there is any consumer error involved and will take this into account when refunds are granted.
Your statutory rights are not affected.
These terms are subject to change so do check back regularly.
If you need to return an item due to warranty reasons - please refer to our Terms and Conditions and contact admin@grouphes.com or call 01452 730 774.
